How Many People Does It Take To Change A Lightbulb? Or follow – up survey call

Posted on May 9, 2015September 2, 2015 by miriambarrie

The title used to be a joke. But if you remember my rant about the survey, you will begin to understand that for everyone who answers your call, there is at least someone who will be doing a followup survey. That means it takes at least TWO people to do ONE job!!!!

This is the follow up to my encounter with the survey caller.

The following day I had a routine sonogram scheduled. The technician happened to complain to me about how her boyfriend who worked for an insurance company did not get a bonus because he was rated only “satisfactory” on his performance at work – based upon surveys that were taken.

Oh-oh I thought! The first thing I did when I got home was to call the brokerage company. When I explained that I did not want my negative comments to reflect upon the person who had helped me, I was transferred to a supervisor. (NOW at least 3 People are involved in the ONE question).

I explained to the supervisor that I had no complaint with the person who had handled my situation the day before. I had a gripe about the wording of the questions in the survey. “I mean, for example the choice between satisfied and extremely satisfied. When I think of extremely satisfied, I think of a fabulously expensive dinner in NYC. That would be extremely satisfying. I might think of extraordinary sex. I would consider that extremely satisfying. Do you see where I am going?” I asked the supervisor.

“So, I think it would be extreme to be extremely satisfied with a person who did their job and answered my question. If I answer that I am extremely satisfied then I would have to reach for my thesaurus to come up with another word to describe an exquisite dinner, or mad hot passionate sex. But since this guy’s bonus depends on my answers and my extreme satisfaction, please change all my answers to say: “I was orgasmically satisfied by the way he answered my questions.”

“However,” I continued, “You are (name of the brokerage firm), and I am holding all my money with you. I would not want to hold my money with a firm that did not hire the best and the brightest workers who knew what their job was and did their job in a professional way. Since you have to follow up on everyone’s response with TEN questions, maybe I should move my money to another brokerage firm because frankly, if you are not sure that your employees are doing their job well, maybe I should not trust you with my lifelong savings? Oh, but all the firms are doing the exact same thing…”

BUT WHY??????? search

What is Wrong with this Picture II?

Posted on May 8, 2015May 8, 2015 by miriambarrie

After three months, I called the insurance company to see when I could expect a check that was due me.

The representative told me that it was being processed and that I could check back in a few more weeks.

THEN HE ASKED ME IF I WOULD BE WILLING TO TAKE A SURVEY.

I ANSWERED: “TAKE A SURVEY ABOUT THE FACT THAT YOU ANSWERED MY QUESTION AND THAT YOU TOLD ME TO CHECK BACK IN A FEW WEEKS?”

He seemed a little confused so I added: “WHY DON’T I TAKE THAT SURVEY AFTER THE CHECK COMES AND AFTER IT CLEARS?”

Why are we answering surveys about people answering questions??????????????????????????????????????????

I HOPE I WIPED THE SILLY SMILE OFF HS FACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What is Wrong With THIS Picture?

Posted on May 7, 2015May 8, 2015 by miriambarrie

Ok, so I want to know how many of you can identify with this scenario and with my response.

I was having trouble getting onto my account yesterday with a Morgan Stanley type of site. I had plugged in the wrong password and got locked out. I called and the representative helped me and I reset my password and wrote it down somewhere and life continued.

This evening, I got a call from the brokerage company. I thought ok – I will take the call because the stock market is up, it is down, it is up a little, it goes down even more. Maybe she was going to try to sell me a product I might actually be interested in.

It turns out that she was following up on yesterday’s phone call.

“How satisfied were you with the way the representative handled the situation?” she asked.

“I am sorry,” I said, “I do not understand your question,” I answered.

She repeated the question, a little slower.

“NO,”I repeated. “I don’t understand. How satisfied was I with the way the representative handled the situation? He answered my question,” I answered.

“On a scale of one to ten with one being completely dissatisfied and ten being extremely satisfied…” and she repeated the question.

“Well,” I thought. out loud. “I was satisfied that he answered the question. Wouldn’t it be extreme to feel extremely satisfied that someone who was supposed to answer my question, answered my question?”

She repeated: “Satisfied or extremely satisfied?”

A good dinner came to mind. “He answered my question so I guess I was extremely satisfied, ” I said.

She them proceeded to ask a second question that sounded exactly like the first question.

“Stop right there,” I said as the words flew out of my mouth. “I do not understand the question. He did NOT invite me to dinner. He did not make the stock market go through the sky. The representative did his job. I asked a question and he answered it. Now, you are going to ask me TEN questions about how he did answering my ONE question? You are probably too young to remember that people actually worked once upon a time in this country and no one made or had to make a follow up phone call. He was just doing his job and if he did not answer my question, he shouldn’t have the job. Why is your company spending so much time and energy and money finding out if he answered ONE question that was his job to answer? Do you have to pat him on the back and applaud him because he did his job? If someone is working, they get a pay check. If they are not working, they should be unemployed. And you should be doing something way more productive.”